Delivery & Shipping.

1. Free UK Mainland delivery on standard orders:

Free standard delivery applicable on UK Mainland orders over £50 only.  This does not include orders from our wholesale section.

Please note UK Mainland delivery excludes post codes beginning AB, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3. 

All of our products are made to order and we’ll aim to post your order within 3 working days, however this cannot always be guaranteed.  We will let you know if there is a delay with your order ASAP.

Options to upgrade to our Express service will mean your order will be sent out with a next day delivery option once it is ready to ship.

For orders under £50 there will be a P&P charge of £2.49 for products under 400g (such as eye pillow, yoga bags, yoga straps).  A charge of £3.99 will be charged for products over 400g (such as meditation cushions and bolsters).

2. International delivery:

3. Delivery on wholesale orders:

When you place an order for wholesale goods the delivery cost will be based upon weight:

UK Mainland (excluding post codes beginning AB, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3):

4. Our delivery process:

When you place an item in your shopping basket, you can use our delivery calculator to view the shipping cost. This way, you know exactly how much you’re spending on delivery before you make any commitment to buy. Please ensure your delivery details are correct.

We‘ll send you an email when your order is dispatched and we use a signed for service for many orders, so it’s important that there is someone in to receive the goods. We can’t deliver to PO Boxes or packstation addresses. Delivery to hotel addresses will be at your own risk, so please be sure to state your room number and dates of stay. We cannot be held responsible for parcels that have been signed for by hotel staff that subsequently get lost. Please note that delivery times quoted are for your guidance only and are not guaranteed. As we’re sure you know, nothing is 100% certain (especially when it involves the roads), and very occasionally, the next day service isn’t. Generally however, there are no problems and your order will arrive as planned.

Please be aware that courier notes containing extra information for delivery are at the discretion of the delivery driver to comply with. We employ a signed for service in which the courier is expected to obtain a signature upon delivery. If a delivery note expressing alternate delivery instructions is complied with and results in a lost parcel, any claim for compensation would be invalidated.

All of our products are made to order and we aim to send it out within 3 working days for standard orders and 7 working days for wholesale orders. 

5. Damaged, incomplete & undelivered orders:

My order was damaged in transit, what do I do?

We do our best to pack each order thoroughly and carefully, but on occasion, parcels do arrive damaged. In these instances, please sign for the parcel as DAMAGED and take clear photos of the parcel before you open it to inspect the contents. If you then find that the contents have been damaged or are missing, please contact us within 3 working days so we can raise a claim with the couriers. We will require photographs in order to progress your claim. Although we may still be able to raise a claim after this time, it may be rejected by the courier company. If you sign for a damaged parcel without indicating that it is damaged, you are accepting delivery and we will not be liable for any goods that have been damaged or went missing during transit.

I have an item(s) missing from my delivery, what do I do?

Firstly, ensure that your parcel was not damaged upon receipt. If it was, please follow the steps outlined above.

Please ensure that you open each and every parcel and remove everything. If you discover that an item(s) is missing, contact us ASAP to let us know.  Our aim will be to get you your missing item(s) immediately. The only reason we would not be able to resend a missing item from your order is if the item(s) are out of stock.

Unfortunately, sometimes our inventory isn’t what we thought it was. 

We work very hard with our warehouse team to ensure our stock is correct. However, sometimes things go wrong and what we think we have in stock is not what we have on the shelf.  If our inventory is incorrect when picking your order, we will normally ship out the items that we do have in stock and cancel the unavailable item(s). In these instances, you will be notified via email the following day and refunded in full for the missing item(s). We will also get back in touch when the item is in stock again, should you wish to place a new order.  We apologise in advance if this happens with your order.

I’ve been waiting for my order and it hasn’t arrived, what do I do?

We do our best to dispatch items in a timely fashion. From time to time, a delivery is delayed due to unforeseen reasons. If you have a tracking number for your order, please go online to check for any updates direct from our couriers. You can find this in your dispatch email confirmation.

On the rare occasion some parcels go missing, usually the goods have just been misplaced by the courier or misrouted and will turn up within a couple of days. For all courier deliveries, an investigation will take 5 working days. If you have not received your order after you have received your dispatch confirmation email, please get in touch with us so we can raise this investigation. We need to allow the couriers’ time to deliver your order, so depending on your location and delivery method, please use the following table to help you decide when to contact us. Although we may still be able to trace your items after the time stated, we will not consider claims for lost items or undelivered after the stated period.

My parcel has not arrived, what do I do?

Occasionally orders are returned to us as undeliverable. An order could be returned for one of the following reasons.